Answers to all your questions in one place
Support
Our support team is at your service. Write in to us at [email protected] to report a bug (or any other technical glitch) and receive a response within 24 hours.
Yes, you can reach out to our support team at [email protected] and we wil respond to you within 24 hours.
Our support team is available to answer your queries from 9am to 7pm IST, Monday to Sunday.
Stay tuned. Our self-help resources are coming soon.
Yes. We’d love for you to experience the value iAmX can add to your retail business before you sign up. Click here to request one or contact us on [email protected].
At the moment we don’t offer an offline mode, but we are working to enable it.
Migration
Yes, you can migrate data pertaining to products and their variants (including customizations), as well as customer data, order data and inventory data. Typically, the migration process takes 15-30 hours. The time taken depends on the volume of data and how it has been organized.
Once you sign up, you will receive detailed instructions on how to import and organize data on Store by iAmX. If you need additional help, you can reach out to our support team at [email protected].
Absolutely. Our team of experts is happy to assist you with the data migration process. We can provide you with a transition plan and also help you execute the process. You can reach out to our support team at [email protected] to get started.
While we take all necessary measures to ensure that there is no data loss during the migration process, however, this may happen in rare instances depending on how your existing data is stored. Additionally, we recommend scheduling a call with our data migration experts to ensure minimal impact on your day-to-day operations.
iAmX’s software suite offers you the ability to manage multiple branches or warehouses through a single platform: Store by iAmX. You don’t need separate subscriptions or licenses.
Pricing
For a limited period, the iAmX software suite is free to use. You’ll be notified 60 days prior to us introducing our payment plans.
When we introduce our payment plans, they will be based on a subscription model. This will allow you to enjoy all the incredible features that iAmX has to offer, without staggering capital costs.
At iAmX, our goal is to make things simple and transparent. And so, we have a straightforward subscription model, without any hidden charges or add-on fees.
Yes, we will be launching multiple subscription plans to cater to different operational needs.
Inventory Management
Yes, it does. We offer advanced inventory tracking that helps you manage stock updates, inter-branch inventory transfers and much more
The alerts functionality is currently under development. For every product in each warehouse, you can determine the threshold for a low stock alert.
You can currently import products and inventory data with a simple excel file upload. We will be letting you export your inventory data shortly.
We are in the process of offering seamless integration with both, barcode scanners and label printers.
No, there’s no upper limit. You can add as many products as you’d like to.
At the moment, you can accept delivery orders. In the near future, you’ll be able to manage and track your own delivery fleet through Deliver by iAmX (coming soon).
Offers & Discounts
Yes, you can.
Yes, we’re in the process of building this feature.
Our goal is give you a flexible framework that you can use to price products as you wish to. For instance, you can price items differently for different sales channels (dine-in, takeaway, orders from third-party platforms, etc.) and you can also create combos.
Yes, you can. Through our dashboard, you can generate reports that will help you analyze this information.
Reporting & Analytics
Our software will provide you with a set of standard reports. You can use them to understand the channels you’re getting revenue from, the number of orders, how various discounts and offers are performing, etc.
Yes, you can do this. To help you make smart, informed decisions and understand every aspect of your business, we allow you to track sales performance via the metrics that matter most to you.
We don’t offer this at the moment, but we are working towards offering this feature. Stay tuned.
Currently, No. You will soon have the option to export data into .CSV or .XLSX files.
Hardware Compatibility
As of now, iAmX’s software suite is compatible with receipt printers as well as tablets and computers. In the coming months, we’re looking to integrate with various point of sale card machines, cash drawers etc.
We do not sell any hardware, but we can offer our recommendations. Reach out to [email protected] for further details.
Yes, you can.
To use iAmX’s software suite, all you need is a device with internet access. We also recommend updating to the latest version of your web brower.
Integration & Customization
Stay tuned. We will soon offer integration with Zoho Books and QuickBooks.
Yes, our software is built with flexibility in mind, which means that you can tailor it to your specific needs. However, if you have specific customization requests, please reach out to our team at [email protected].
There are no public APIs available, but there will be certain integrations that you’ll be able to make use of, soon.
The invoices and receipts follow a template, but you can customize them with your company logo and details.
